Last updated: May 2026
At Warm Pixel, every order is made with care and prepared individually for each customer. Because many of our products are custom-made, production and delivery times may vary depending on the complexity of the design and current order volume.
Most orders require approximately 3+ business days for production.
Final production timelines are discussed and confirmed after:
Complex or highly customized projects may require additional time.
We currently ship within Canada only.
Shipping costs are paid by the customer and are calculated at checkout or discussed before payment depending on the order type and size.
Delivery times may vary based on:
We offer free local delivery in Brantford on our scheduled delivery days.
If you need delivery at a specific time, we can also arrange delivery through Uber Courier at the customer's expense.
Tracking information will be provided whenever available. You'll receive updates once your order has been shipped and is on its way to you.
Please make sure your shipping information is correct before placing an order. Warm Pixel is not responsible for delays or lost packages caused by incorrect or incomplete addresses provided by the customer.
If you need to update your address, please contact us as soon as possible. Contact Us
If your package arrives damaged, please contact us within 48 hours of delivery and include:
We will review each case individually and work toward a fair solution.
Need Help With Your Order?
If you have any questions about shipping, delivery, or your specific order, please don't hesitate to reach out to our team. We're here to help!
Last updated: May 2026
Welcome to Warm Pixel. By placing an order with us, you agree to the following Terms & Conditions. Please read them carefully.
Custom & Personalized Orders
Most Warm Pixel products are custom-made or personalized.
By approving a design, spelling, logo placement, dimensions, colors, or mockup, the customer accepts responsibility for the final approved version.
Please review all customization details carefully before confirming your order.
Production Time
Production timelines vary depending on:
Most orders require approximately 3+ business days for production after the final design approval.
Estimated timelines are discussed individually with each customer.
Payments
Payment may be required in full or partially before production begins, depending on the type of order.
Production will not begin until payment arrangements are confirmed.
Colors & Product Appearance
Actual colors and finishes may vary slightly due to:
Minor variations, layer lines, and small surface differences are normal characteristics of handmade and 3D printed products and are not considered defects.
Final Sale Policy
Custom and personalized products are considered final sale unless they arrive damaged or defective.
Cancellations
Orders may only be cancelled before production begins.
Once production has started on a custom order, cancellations, refunds, or major design changes may not be possible.
Customer-Provided Logos & Artwork
Customers are responsible for ensuring they have the legal right to use any submitted:
Warm Pixel reserves the right to refuse any order containing offensive, illegal, or unauthorized copyrighted material.
Shipping & Delivery
Shipping and delivery details are outlined in our Shipping & Delivery policy.
Warm Pixel is not responsible for shipping delays caused by:
Limitation of Liability
Warm Pixel is not liable for:
Questions About Our Terms?
If you have any questions about these terms and conditions, please contact us at contact@warmpixel.com
