Last updated: May 2026
At Warm Pixel, many of our products are custom-made and created specifically for each customer. Please review our return and refund policy carefully before placing an order.
Custom & Personalized Orders
Due to the personalized nature of our products, custom and personalized items are generally considered final sale.
This includes:
However, if an item arrives damaged, defective, or significantly different from the approved design, please contact us and we will work with you to find a reasonable solution.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery.
Please include:
Each situation is reviewed individually. Depending on the issue, Warm Pixel may offer:
Order Cancellations
Orders may only be cancelled before production begins.
Once production has started on a custom order, cancellations or refunds may no longer be possible.
Non-Returnable Items
The following items are generally not eligible for return:
Shipping Costs
Shipping costs are non-refundable unless the issue was caused by an error on our side.
Customers may be responsible for return shipping costs where applicable.
Product Variations
Minor variations in:
are normal characteristics of handmade and 3D printed products and are not considered defects.
Questions About Our Policy?
If you have any questions about our returns and refunds policy, please contact us at warmpixel.design@gmail.com
